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Frequently asked questions

Find answers to common questions about our products and services

We offer a 30-day return policy on all unworn items with original tags attached. Please contact our customer service team to initiate a return.
Standard shipping typically takes 8-18 business days.
Yes, we ship to most countries worldwide.
Once your order ships, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier's site.
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

The Julian's Menswear Guarantee

30-Day Returns

Change of mind accepted. Easy returns, no hassle.

100% NZ-Owned

Based in Ngongotahā, Rotorua. Local team, local support.

$15 Flat-Rate Shipping

NZ-wide tracked shipping on every order.

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Contact Us

Julian's Menswear: Administrative Office: 83b Western Road, Ngongotahā, Rotorua 3010, New Zealand

NZBN: 9429053116840

+64 27 347 5657

support@juliansmenswear.com

All prices are in New Zealand Dollars (NZD). Prices include GST where applicable.

Shipping and Returns

🚚 Shipping: $15 NZD flat rate - 1-2 day handling + 1-24 day transit with tracking included

↩️ Returns: 30-day return policy - change of mind accepted

🛡️ Warranty: 1-year warranty on manufacturing defects

❓ Contact & Support - we're here to help.

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Easy Returns

Tracked Shipping

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🔒 256-Bit SSL Encrypted Checkout | Transactions Processed Securely via Shopify Payments

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Size chart

Contact us

Frequently asked questions

What is your return policy?

How long does shipping take?

Do you ship internationally?

How do I track my order?

What payment methods do you accept?