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Shipping Information

Effective Date: February 20, 2026 | Last Updated: July 8, 2026

Julian's Menswear offers flat-rate tracked shipping worldwide. Every order is dispatched with full tracking so you always know where your parcel is.

Shipping Summary

  • Shipping Rate: Flat-rate $15 tracked shipping

  • Handling Time: 1 to 3 business days

  • Transit Time: 8 to 15 business days

  • Total Delivery: 8 to 18 business days from order date

  • Tracking: Included on every order

  • Destinations: Worldwide

Handling Time

Once your order is placed and payment is confirmed, our team will process and dispatch your order within 1 to 3 business days. Orders placed on weekends or public holidays will be processed on the next available business day.

Transit Time

After dispatch, your order will be in transit for approximately 8 to 15 business days depending on your location. All orders are shipped with full tracking so you can monitor your parcel at every stage of delivery.

Tracking Your Order

A tracking number will be emailed to you once your order has been dispatched. You can use this tracking number to monitor your delivery progress through the carrier's tracking portal. If you have not received your tracking number within 3 business days of placing your order, please contact our support team.

Shipping Destinations

New Zealand

We ship to all addresses within New Zealand. Flat-rate $15 tracked shipping applies to all New Zealand orders regardless of order size or weight.

Australia

We ship to all addresses within Australia. Flat-rate $15 tracked shipping applies to all Australian orders. Please note that delivery times to Australia may vary slightly depending on your location.

International (Rest of World)

We now ship to customers worldwide. Flat-rate $15 tracked shipping applies to all international orders. Delivery times are 8 to 18 business days from dispatch. Please note that international orders may be subject to customs duties, import taxes, or local fees charged by your country's customs authority. These charges are the responsibility of the recipient and are not included in our shipping rate.

Customs and Import Duties

International orders may be subject to customs clearance procedures, which can cause delays beyond our estimated delivery timeframes. Any customs duties, taxes, or import fees levied by the destination country are the sole responsibility of the customer. We recommend checking with your local customs authority for information on applicable charges before placing your order.

Delays and Exceptions

While we make every effort to meet our stated delivery timeframes, occasional delays may occur due to customs processing, public holidays, carrier disruptions, or high-volume periods. Julian's Menswear is not responsible for delays caused by factors outside our control. If your order has not arrived within 18 business days of dispatch, please contact our support team.

More Information

Contact Us

  • Email: support@juliansmenswear.com

  • Phone: +64 27 347 5657

  • Address: 83b Western Road, Ngongotaha, Rotorua 3010, New Zealand

  • Business Hours: Monday to Friday, 9:00 AM to 5:00 PM NZST