Shipping & Delivery Policy

Effective Date: February 21, 2026

At Julian's Mens Wear, we are committed to delivering your order efficiently and transparently. This policy outlines our shipping rates, delivery times, and what you can expect when you shop with us.

Who We Are

Business Name: Julian's Mens Wear
Legal Entity: Swim Stars Swimming School Limited
NZBN: 9429053116840
Owner: Louise Haines
Address: 83b Western Road, Ngongotaha, Rotorua 3010, New Zealand
Email: support@juliansmens.nz
Phone: +64 27 347 5657
Business Hours: Monday - Friday, 8:00 AM - 6:00 PM (NZDT)

Shipping Rate

We offer a simple, transparent flat-rate shipping structure:

  • $15.00 NZD flat rate for all orders to New Zealand addresses
  • No hidden fees or surprise charges at checkout

Delivery Timeframes

Handling Time: 1-2 business days
Transit Time: 1-24 business days (most orders arrive within 14 business days)
Total Delivery Time: 2-26 business days from order placement

Business days are Monday through Friday, excluding New Zealand public holidays.

Where Do Our Products Ship From?

Julian's Mens Wear is a New Zealand-owned business (NZBN: 9429053116840) operated by Louise Haines and based in Rotorua. To offer our massive range at competitive prices, we ship directly from our verified specialty manufacturing partners in China to your door in New Zealand.

This direct-shipping model allows us to:

  • Offer a wider product range than traditional retail stores
  • Keep prices competitive
  • Maintain quality control through verified partnerships

Shipping Carriers

We use trusted carriers to deliver your order:

  • NZ Post
  • Aramex

Order Tracking

Once your order is dispatched, you will receive a tracking number via email. You can use this tracking number to monitor your shipment's progress and estimated delivery date.

Order Cut-off Time

Orders placed before 2:00 PM NZDT on business days will be processed the same day. Orders placed after 2:00 PM or on weekends/public holidays will be processed the next business day.

Delivery Issues

If your order has not arrived within the expected timeframe, or if you experience any delivery issues, please contact us immediately:

Email: support@juliansmens.nz
Phone: +64 27 347 5657

We will work with our carriers to locate your package and resolve the issue as quickly as possible.

International Shipping

At this time, we only ship to New Zealand addresses. We do not offer international shipping outside of New Zealand.

Contact Us

If you have any questions about our shipping policy or your order, please don't hesitate to reach out:

Email: support@juliansmens.nz
Phone: +64 27 347 5657
Address: 83b Western Road, Ngongotaha, Rotorua 3010, New Zealand
Business Hours: 8am - 6pm, Monday - Friday (NZDT)

© 2026 Julian's Mens Wear. Owned and operated by Swim Stars Swimming School Limited (NZBN: 9429053116840). All rights reserved.