Frequently Asked Questions

How much does shipping cost?

We offer flat-rate shipping of $15 NZD to all New Zealand addresses. Your order includes full tracking so you can monitor your delivery every step of the way.

How long does delivery take?

Orders are processed within 1-2 business days. Once shipped, delivery typically takes 1-24 days depending on your location within New Zealand. You'll receive tracking information as soon as your order ships.

Do you ship internationally?

Currently, we ship within New Zealand only. International shipping options are coming soon.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy on all items. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Items must be unworn, unwashed, and in original condition with tags attached.

How do I start a return?

Contact us at our contact page or email support@juliansmenswear.com with your order number and reason for return. We'll provide you with return instructions and a return authorization.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.

Product Information

How do I choose the right size?

Each product page includes detailed size charts and measurements. We recommend measuring yourself and comparing to our size guide for the best fit. If you're between sizes, we generally recommend sizing up for a more comfortable fit.

How do I care for my Julian's Menswear products?

Care instructions are included on the product label and in the product description. Generally, we recommend washing in cold water, avoiding bleach, and hanging to dry or tumble drying on low heat to maintain quality and longevity.

Do your products come with a warranty?

Yes! All Julian's Menswear products come with a 1-year warranty against manufacturing defects. If you experience any issues with craftsmanship or materials within one year of purchase, contact us for a replacement or refund.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), Shop Pay, and other secure payment methods through our checkout.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your credit card details on our servers.

Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us immediately at support@juliansmenswear.com. Once an order has been processed and shipped, we cannot make changes, but you can use our 30-day return policy.

How can I track my order?

You'll receive a tracking number via email as soon as your order ships. You can also track your order by logging into your account and viewing your order history.

About Julian's Menswear

Who is Julian's Menswear?

Julian's Menswear is a New Zealand menswear retailer offering quality clothing, footwear, and accessories for the modern man. We focus on timeless style, quality craftsmanship, and exceptional customer service.

What is the Swim Stars Swimming School project?

A portion of every purchase supports the construction of the Swim Stars Pool, a community swimming facility that will provide swimming lessons and water safety education. When you shop with us, you're helping build something meaningful for the community.

How can I contact customer support?

You can reach us through:

Still Have Questions?

If you can't find the answer you're looking for, please don't hesitate to contact us. Our team is here to help!