FAQ

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your cart items and payment details saved for next time. It’s quick and easy to create an account. Just visit juliansmenswear.com/account/register and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at support@juliansmenswear.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via support@juliansmenswear.com we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Once your order is placed, please allow 1–3 business days for processing and dispatch. Delivery typically takes 8–15 business days, so your total estimated arrival time is 8–18 business days from the date of purchase. All orders are sent with tracked shipping so you can follow your parcel every step of the way.

If you haven't received your order within 18 business days, please contact us and we'll look into it for you.

We currently ship to New Zealand, Australia, the United States, the United Kingdom, and across the European Union. If your country isn't listed, feel free to contact us and we'll do our best to help.

We offer a flat-rate tracked shipping fee of NZ$15.00 on all orders, regardless of size or quantity. Your order will be dispatched within 1–3 business days and delivered within 8–15 business days. Prices are displayed in your local currency at checkout based on your location.

Yes! All orders are sent with tracked shipping. Once your order has been dispatched, you'll receive a confirmation email with your tracking number and a link to follow your parcel's progress. If you haven't received your tracking details within 3 business days of placing your order, please don't hesitate to contact us.

We want you to be completely happy with your purchase. If you're not satisfied, we accept returns within 30 days of delivery, provided the item is unused, unworn, and in its original condition with tags attached. To initiate a return or exchange, please contact us with your order number and reason for return and we'll guide you through the process.

Please note that return shipping costs are the responsibility of the customer unless the item arrived faulty or incorrect.

Please contact our customer service team via support@juliansmenswear.com Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

 To receive a return label, email us at support@juliansmenswear.com or call +64 27 347 5657 with your order number and reason for return.

If your item arrived faulty, damaged, or incorrect, we'll send you a prepaid NZ Post return label via email at no cost to you. Australian customers will receive a postage refund upon receipt of the return.

If you're returning for change of mind or a size exchange, return shipping is at your own cost — we recommend using a trackable service.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via support@juliansmenswear.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $10, $20 or $50.