Legal notice

Last Updated: June 1, 2026

This website is operated by Julian's Menswear. The following official commercial and legal information is provided in accordance with New Zealand trade regulations and international digital e-commerce transparency standards.

1. Official Business Registration

  • Legal Trading Entity: Julian's Menswear
  • New Zealand Business Number (NZBN): 9429053116840
  • Company Director and Owner: Louise Haines
  • Corporate and Administrative Headquarters: 83b Western Road, Ngongotahā, Rotorua 3010, Bay of Plenty, New Zealand
  • Primary Contact Email: support@juliansmenswear.com
  • Official Phone Support: +64 27 347 5657
  • Standard Business Hours: Monday to Friday, 9:00 AM to 5:00 PM NZST

2. Operational Curation and Distribution Model

Julian's Menswear is a registered New Zealand online apparel retailer. To offer high-quality menswear designs at competitive price points, we manage an asset-light inventory structure.

All orders are processed at our administrative base in Rotorua and routed directly to our dedicated international supply chain networks and manufacturing partners for immediate packaging and distribution. Total tracked transit and secure delivery to New Zealand and Australian addresses takes between 8 to 18 business days from the exact date of order confirmation.

3. Physical Return Management Base

For all product return requests, please consult our unified Return and Refund Policy. All authorised physical item returns — including those from Australian customers — are processed, manually inspected, and verified locally at our New Zealand administrative headquarters:

Julian's Menswear Returns
83b Western Road
Ngongotahā, Rotorua 3010
Bay of Plenty, New Zealand

Note: Customers will never be required or instructed to post items back to any international distribution hub or overseas manufacturer address.

4. Governing Law and Jurisdiction

This digital storefront, its contents, and all commercial transactions conducted through it are governed by the laws of New Zealand. Any legal disputes or claims shall be subject to the exclusive jurisdiction of the New Zealand courts.

Australian customers are additionally protected by the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010. Nothing in this notice limits, alters, or excludes any statutory rights you hold under Australian law.

5. Statutory Consumer Protections

New Zealand Customers:

  • Consumer Guarantees Act 1993: Guarantees that all products are of acceptable retail quality, fit for their intended purpose, and match their digital marketing description.
  • Fair Trading Act 1986: Strictly prohibits misleading, deceptive, or unfair conduct in trade.
  • Contract and Commercial Law Act 2017: Governs the legal sale of goods and purchase contracts.

Australian Customers:

  • Australian Consumer Law (ACL): Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
  • Competition and Consumer Act 2010: Prohibits misleading or deceptive conduct and unconscionable conduct in trade.

Nothing displayed on this storefront limits, alters, or excludes your statutory consumer rights.

6. Intellectual Property Rights

All original content featured on this website — including text copy, custom layout graphics, logos, images, and curated product metadata descriptions — is the property of Julian's Menswear or our licensors. This content is protected by New Zealand and international copyright laws. Any unauthorised commercial reproduction, distribution, or cloning of this content is strictly prohibited.

7. Commercial Liability and Accuracy Disclaimer

While we make every effort to maintain the accuracy of all information across this store, Julian's Menswear makes no warranties regarding the completeness or absolute reliability of any content. Product images are representative; slight structural variations in colour or texture may occur. We reserve the right to correct errors, updates, or omissions at any time without prior notice.

To the maximum extent permitted under applicable law, Julian's Menswear shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total commercial liability shall not exceed the original financial amount paid by the customer for the product in question. This limitation does not apply where prohibited by the Australian Consumer Law or the New Zealand Consumer Guarantees Act 1993.

8. Privacy Compliance

The collection, storage, and processing of personal shopper information on this website is strictly managed by our Privacy Policy, in accordance with the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988.

9. Formal Complaints Framework

If you have an issue regarding our products or services, please reach out to our administration team in the first instance:

If we are unable to resolve your dispute internally, you may escalate the matter to the relevant authority for your region:

  • New Zealand customers: New Zealand Consumer Protection service or the Commerce Commission.
  • Australian customers: The Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au or your relevant state or territory consumer affairs office.