Return and Refund Information

Return and Refund Information

Effective Date: February 20, 2026 | Last Updated: May 14, 2026

Julian's Menswear offers a transparent return and refund process for customers in New Zealand and Australia. We want you to be completely satisfied with your purchase. If something isn't right, our team is here to help.

Summary

  • Return Window: 30 days from confirmed carrier delivery date
  • Condition: Unworn, unused, with original tags and packaging intact
  • Return Shipping: Customer pays for change-of-mind or size returns; Julian's Menswear covers faulty, damaged, or incorrect items
  • Refund Method: Original payment method
  • Processing Time: 48-hour inspection, then refund within 5 to 7 business days
  • Return Address: 83b Western Road, Ngongotaha, Rotorua 3010, New Zealand

Return Eligibility

To be eligible for a return, items must be unworn, unused, and in their original condition with all tags and packaging intact. The following items are exempt from our standard return process:

  • Underwear, swimwear, and intimate apparel where the hygiene seal has been broken
  • Gift cards
  • Custom or personalised apparel
  • Final sale and clearance items

How to Start a Return

Please contact our team first to obtain a Return Authorisation Code before sending any items back. Returns sent without prior authorisation may not be accepted.

  • Email: support@juliansmenswear.com
  • Phone: +64 27 347 5657
  • Hours: Monday to Friday, 9:00 AM to 5:00 PM NZST

Return Shipping Costs

  • Change of mind or size exchange: Customer is responsible for return shipping costs
  • Faulty, damaged, or incorrect items: Julian's Menswear covers 100% of return shipping costs

By Region

  • New Zealand customers: Prepaid NZ Post return label provided
  • Australian customers: Direct postage costs refunded upon receipt

New Zealand Consumer Law

This information is provided in support of your rights under the New Zealand Consumer Guarantees Act 1993 (CGA). If a product is faulty or does not meet consumer guarantees, you are entitled to a repair, replacement, or refund.

Australian Consumer Law

Australian customers are protected under the Australian Consumer Law (ACL). This information does not limit or exclude any rights you have under the ACL, including your right to a remedy for major failures.

More Information

Contact Us

  • Email: support@juliansmenswear.com
  • Phone: +64 27 347 5657
  • Address: 83b Western Road, Ngongotaha, Rotorua 3010, New Zealand
  • Business Hours: Monday to Friday, 9:00 AM to 5:00 PM NZST