Warranty Information

Warranty Information

Effective Date: February 21, 2026 | Last Updated: May 14, 2026

At Julian's Menswear, we stand behind the quality of our apparel and accessories. All items purchased directly from our online store are backed by a structured 1-year limited warranty against verified manufacturing defects.

Who We Are

  • Business Name: Julian's Menswear
  • NZBN: 9429053116840
  • Owner: Louise Haines
  • Address: 83b Western Road, Ngongotahā, Rotorua 3010, Bay of Plenty, New Zealand
  • Email: support@juliansmenswear.com
  • Phone: +64 27 347 5657
  • Business Hours: Monday to Friday, 9:00 AM to 5:00 PM NZST

Warranty Period

All items in our catalog are covered automatically for a duration of exactly 1 year (365 calendar days) beginning from the initial date of customer purchase.

What Is Covered

This warranty covers structural defects in fabrication materials and workmanship under standard daily wear conditions, including:

  • Seams or hems coming apart under normal usage.
  • Zippers, buttons, or fasteners failing due to inherent manufacturing faults.
  • Fabric tearing, fraying, or deteriorating abnormally prior to expected wear.
  • Hardware breaking under normal, regular conditions.
  • Faulty embroidery, stitching, or panel construction defects.

What Is Not Covered

This limited warranty excludes coverage for the following:

  • Normal wear and tear accrued from regular use over time.
  • Misuse, abuse, or structural modification of the product.
  • Improper care or maintenance laundering (such as incorrect washing or drying temperatures).
  • Accidental tearing, straining, staining, or external environmental damage.
  • Minor cosmetic issues that do not alter the core functionality of the item.

How to Initiate a Warranty Claim

To submit a warranty claim, please contact our support team with the following:

  1. Your unique online store order number.
  2. Clear, well-lit photos detailing the specific manufacturing defect.
  3. A brief explanation describing the issue and when it first occurred.
  4. Your digital receipt or confirmation email as proof of purchase.

Please submit your claim via email at support@juliansmenswear.com.

Warranty Resolutions

If your claim is successfully verified and approved, Julian's Menswear will supply a replacement product, perform a repair, or issue a refund at our discretion, in alignment with statutory consumer guidelines.

Return Shipping for Valid Claims

If we determine your item contains a manufacturing defect covered under this warranty, Julian's Menswear will cover return courier fees and provide a prepaid New Zealand Post shipping label via email.

Processing Times

Once your warranty claim or return package arrives at our office, our team will review and issue an official resolution within 1 to 5 business days.

New Zealand Consumer Guarantees Act Protection

Your legal protections under the New Zealand Consumer Guarantees Act 1993 are completely unaffected by this warranty information. If an item is faulty or fails to meet acceptable quality standards, you are legally entitled to a remedy under New Zealand statutory law regardless of the expiration or bounds of this voluntary warranty.

Contact Us

  • Email: support@juliansmenswear.com
  • Phone: +64 27 347 5657
  • Address: 83b Western Road, Ngongotahā, Rotorua 3010, New Zealand
  • Business Hours: Monday to Friday, 9:00 AM to 5:00 PM NZST